Return to Home

Terms of Service

Last Updated: Feb 18, 2024

  1. Payment Terms
    • Deposit and Full Payment: A non-refundable deposit of 15% is required for bookings made more than 2 weeks before the start date. The full payment must be completed before the audit process begins. For bookings made within 2 weeks of the start date, full payment is required upfront.
    • Accepted Payment Methods: Payments can be made via card or bank transfer. An invoice will be provided detailing the payment amount and method.
  2. Timeline
    • The timeline for the audit completion is dependent on the site's size and complexity. A specific timeline will be established and communicated in the proposal.
  3. Project Start and Delays
    • The audit process begins the day after the submission of the client intake form. Delays in payment or submission of required documents will correspondingly delay the start of the audit.
  4. Client Responsibilities and Cooperation
    • Clients are required to complete an intake form provided by Audit by Chérie after the full payment is received. This form is crucial for understanding specific needs and objectives.
    • Provision of access to necessary website analytics and brand guide materials (if available) is essential for a comprehensive audit.
    • Effective and timely completion of the audit is contingent upon the client's cooperation in providing necessary information and access. Delays or non-compliance by the client may impact the quality and timeliness of the audit outcomes.
  5. Cancellation and Refund Policy
    • Clients may cancel the service at any time before the start date for a full refund, minus the non-refundable deposit. If cancellation occurs halfway through the agreed timeline, a 50% refund will be provided, minus the deposit. No refunds will be provided after the first half of the specified timeline.
  6. Revisions and Feedback
    • Revisions/edits refer to minor adjustments to the report based on factual inaccuracies or missing information relevant to the initial scope of the audit. It does not include changes based on new information or requests made after the report is delivered.
    • The service includes up to 2 revision sessions or feedback opportunities. Any additional revisions or extensive feedback requests may incur additional charges, which will be communicated and agreed upon beforehand.
  7. Scope of Service
    • The report does not include the implementation of recommendations or the creation of new content such as designs or copy. It is an assessment of current content with recommendations for improvement.
  8. Additional Audit Requests
    • For additional sections of the website to be audited that were not included in the initial request, please contact me at for a separate quote.
  9. Intellectual Property
    • The final audit report is the property of the client. However, Audit by Chérie reserves the right to use portions of the report in its portfolio or marketing materials, unless the client requests confidentiality.
  10. Optimization Assurance Guarantee Clause
    • The Optimization Assurance Guarantee ensures the quality, clarity, and actionable nature of the report. Should the report not meet your expectations, focused revisions will be offered, along with extended support if needed beyond the 30-day post-report period.
  11. Post-Guarantee Period Services
    • After the 30-day Optimization Assurance Guarantee period, any further edits, revisions, or consultations will be chargeable at $58/hr with a 1-hour minimum. Available options include email, call, or video consultation.
  12. No-Exclusivity Clause
    • Audit by Chérie reserves the right to provide services to any client, irrespective of their business relationships or affiliations. This includes working with entities in the same or different industries as existing clients. There is no exclusivity in the provision of services to any single client or group of clients.
  13. Trademark Responsibility
    • Clients are responsible for conducting trademark clearance for any implementations based on the audit report. Audit by Chérie does not conduct trademark research; clients must ensure they have the legal right to use any proposed content or ideas.
  14. Liability Limitation
    • Audit by Chérie provides recommendations based on current best practices and in-depth analysis. However, as external factors and the client's implementation of these recommendations play a significant role, Audit by Chérie is not liable for any direct or indirect harm or loss incurred post-implementation.
  15. Force Majeure
    • Audit by Chérie shall not be liable for any delay or failure in performance caused by circumstances beyond reasonable control, such as natural disasters, pandemics, or other unforeseen events.
  16. Dispute Resolution
    • In the event of a dispute arising out of or in connection with this agreement or the services provided, both parties agree to engage in good faith efforts to resolve the dispute through direct negotiation.

      Should the dispute remain unresolved after direct negotiation, Audit by Chérie agrees to submit the dispute to the Civil Resolution Tribunal (CRT) process as provided by Civil Resolution Tribunal. The decision of the CRT shall be final and binding on both parties.

      Both parties acknowledge and agree that they are responsible for their own costs incurred during the direct negotiation process. Costs associated with the CRT process will be determined in accordance with the CRT rules and regulations.
  17. Modification of Terms
    • Audit by Chérie reserves the right to modify these Terms of Service at any time. Clients will be notified of any significant changes in a timely manner.
  18. Governing Law and Jurisdiction
    • This agreement shall be governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.
  19. Acceptance
    • By signing the proposal and processing payment, the client agrees to these terms.